Terms and Conditions
LEGAL NOTICE
Please read these Terms and Conditions carefully. These Terms and Conditions govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms and Conditions and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms and Conditions.
Print Pack Expert™ reserves the right to make changes to this Site and to these Terms and Conditions at any time without prior notice. You should review these Terms of Use each time you access this Site.
COPYRIGHT Copyright (c) 2017 Print Pack Expert™. All rights are reserved. It is prohibited to copy or republish any of the materials and software contained on the Print Pack Expert website.
COPYRIGHTS AND TRADEMARKS You are solely responsible for your use of Content in combination with any other images, graphics, text, or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, the right of publicity or privacy, and will not libel or defame any third party and that you have all required rights or permissions necessary to incorporate third-party material into your Products. By placing an order on this Site, you warrant that you have all necessary permission, right, and authority to place the order and you authorize Print Pack Expert™ to produce the Products on your behalf.
CUSTOMER CONTENT You are solely responsible for your use of Content in combination with any other images, graphics, text, or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, the right of publicity or privacy, and will not libel or defame any third party and that you have all required rights or permissions necessary to incorporate third-party material into your Products. By placing an order on this Site, you warrant that you have all necessary permission, right, and authority to place the order and you authorize Print Pack Expert™ to produce the Products on your behalf.
All information, data, text, photographs, graphics, messages, and any other materials (“Content”) are the sole responsibility of the person that produced such Content. Hence you are responsible for all Content that you send, upload, post, or otherwise transmit via the website. You agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the website to upload, post, or otherwise transmit any Content that contains anything indecent, unlawful, or any content that infringes the intellectual property rights or other proprietary rights of Print Pack Expert™ or any third party. Print Pack Expert™ does not control the Content posted by Customers and does not guarantee the accuracy, integrity, or quality of the Content. Under no circumstances will Print Pack Expert™ be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent, or objectionable.
You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account. When you, or someone to whom you have given access, orders a print item using your password, you grant Print Pack Expert™ the worldwide, royalty-free, and non-exclusive license to use, reproduce, sublicense, modify, adapt, publish, display, and create derivative works from the Content on the website and on the printed product for the purposes of storing designs or processing print orders.
You acknowledge that Print Pack Expert™ and its designees shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. Print Pack Expert™ may preserve Content and may also disclose Content if required to do so by law or in the case that such disclosure is necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Print Pack Expert™, its users, and the public.
DESIGN FILES Print Pack Expert™ will only provide design files at 72 DPI (low resolution). If you would like to purchase higher resolution design files, please contact support@ Print Pack Expert.com for a quote.
CUSTOMER SUBMITTED ARTWORK All artwork, designs, and images must be provided in CMYK format and with a minimum resolution of 300 DPI. Print Pack Expert™ is not responsible for any color changes that occur in conversions from RGB to CMYK color modes. Print Pack Expert™ is also not responsible for images printed as fuzzy, distorted, or pixilated due to customer-provided artwork.
PROOFING & MATCHING All print jobs require customer approval of the final artwork and job specification sheet. Once an order has been placed, final artwork proofs and a job specification sheet will be sent to customers via email. Customers are responsible for reviewing all details mentioned in the specification sheet, including but not limited to, delivery dates and/or production speed, and confirming that all of the customer requirements have been accurately noted. Print Pack Expert™ is not liable for any specifications and requirements beyond what is noted in the final specification sheet. In addition, it is the responsibility of the customer to review the final artwork proof as proofreading is the responsibility of the customer. Due to the multiple ways that files are prepared, unplanned changes can occur. What is shown on the final proof represents what will be printed. Print Pack Expert™ strongly recommends that the proof is printed out at 100% to check actual position, spelling, and other design elements.
Print Pack Expert™ will not be responsible for any design or spelling issues that are not identified by the customer and communicated to Print Pack Expert™ immediately. Upon approval, the design file and job specifications will be forwarded to the production department and printed as is.
Print Pack Expert™ is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs predict design layout, text accuracy, image proportion, and placement, but not color or density. Print Pack Expert™ will try to match the gradient density of each color in duotone. Print Pack Expert™ is not liable for the final appearance of a duotone unless the customer orders a color match proof. In addition, the application of lamination may affect or change the appearance of the printed colors. Print Pack Expert™ is not liable for the final color appearance of a laminated product/s.
MATERIALS Please note that the paper/card stock used for printing our products is not food grade. Any such requirement should be communicated in writing immediately. If you have any specific food-grade requirements regarding paper stock, please let us know before placing the order.
CUSTOMER IS RESPONSIBLE FOR PROOF AND LAYOUT APPROVAL PRIOR TO PRINTING.
Print Pack Expert™ is NOT LIABLE for errors in a printed product caused by any of the following:
Graphics Orientation or Placement and Incorrect Font Usage
Spelling, Grammatical and Punctuation Errors
Wrong Die cuts, slits, or Incorrect and Missing Folds
Finished Product Size
COLOR ACCURACY AND HARDCOPY PROOFS Print Pack Expert™ will reproduce color from submitted print-ready files as closely as possible. However, Print Pack Expert™ cannot guarantee color match and color density because of limitations in the printing processes, different properties of various printing surfaces, as well as neighboring image ink requirements. The accuracy of color reproductions is guaranteed to be within 90% of the final proof you approved. Please note that Print Pack Expert™ can only guarantee color reproduction for your print-ready files if you order a hardcopy proof for an additional charge. Please note that Print Pack Expert™ is not responsible for color variations between submitted print-ready images and the actual artwork or product they represent.
INDEMNITY You agree that you shall indemnify and defend Print Pack Expert™ and all parties from whom Print Pack Expert™ has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs, and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms and Conditions or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphics, or other material you incorporated into Products that were not part of the standard Site Content.
ORDER CANCELLATION Print Pack Expert™ will cancel your order prior to printing/shipping. However, if your ordered item has been shipped, then it cannot be canceled. Orders may be cancelable during the various production stages, but cancellation charges will apply. Our Customer Service Team will inform you of any cancellation charges.
- Orders are placed online.
- Orders are reworked in our design department.
- Orders are sent to the press.
- Orders are collected by the shipping firm and shipped.
All orders are cancelable before stage 2. If an order is canceled in stage 1, you will be charged $15 plus 5% of the total amount to cover payment processing, bank charges, and our design department fees. For orders canceled in stage 2, a minimum of 20% of the total order amount is deducted as cancellation fees to cover our design department’s charges. After an order enters stage 3, we can still try to cancel the order but we cannot guarantee order cancellation. However, if the order is still in stage